Refund policy
Return Policy for Milczące Postacie
At Milczące Postacie, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, you may return your order in accordance with the following terms.
1. Return Eligibility
You can return products within 14 days of receiving them, provided that:
- The product is unused and in its original condition.
- The product is not damaged and is in its original packaging.
- You have the proof of purchase (order confirmation or receipt).
2. Non-returnable Items
The following items are non-returnable:
- Products that have been used or damaged.
- Customized or personalized items.
3. How to Return an Item
To initiate a return:
- Contact us at milczace@outlook.com with your order number and reason for return.
- We will provide you with instructions on how to send the product back.
- You are responsible for the shipping costs of returning the product unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the product is faulty or we made an error in your order. If your order qualified for free shipping and you return part of the order, the shipping charge may be deducted from your refund.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at milczace@outlook.com. We will offer a replacement or full refund, including shipping costs for the return.
7. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.
8. Contact Us
If you have any questions about our return policy, please contact us at milczace@outlook.com.